Building a Quality Hotel Experience
by Andrew Klebanow
Hotels at Indian casinos have evolved since the passage of the Indian Gaming Regulatory Act of 1988 (IGRA) and as they have evolved, the roles they play to their respective casino enterprises have grown in importance. Today, a hotel often makes up the second largest source of revenue behind a casino. It serves as a tool to further enhance gaming revenues by extending the time customers spend in the casino while attracting new market segments. Customers enjoy getting away for a short vacation in an energetic environment, coupled with a great lodging experience. What has become increasingly evident is that providing a quality hotel experience is now an essential component of the gaming experience.
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