Few people in the gaming organization can appreciate the view that the property general manager has of the casino. Unlike departmental managers, whose primary concerns center on the effectiveness of their departments and how their staff interacts with others, the GM sees how all of the departments interact.
While departmental managers may believe that their department should receive precious capital dollars over others, it is the general manager who truly understands how to prioritize the allocation of capital in order to best meet the needs of the organization. The slot director may sincerely believe that new gaming devices are the most important purchase that the casino should make, the security director may need additional surveillance equipment in order to preserve the safety of gaming patrons, and the information systems director may need new hardware to allow for fault tolerant data processing. Each of these managers believes their needs are most important.View Full Article Read More