Ch-ch-ch-Changes – Non-gaming amenity trends in the post-pandemic world
As a result of the pandemic, casino operators have had to rethink their non-gaming amenity strategy, altering their programs to better suit their consumers and improve their bottom line. In the past year, as the industry reopened, some patrons were happy to find a refreshed hotel room product, reconfigured food and beverage options, new entertainment choices, and other revitalized non-gaming products. The pandemic gave operators a chance to redefine the entertainment experience.
Sports betting, while a gaming amenity, has dramatically changed the non-gaming offering provided by casinos across the United States.
From both a mobile and land-based perspective, sports betting has become intertwined with casinos’ amenity offerings. In legal markets, one would be hard pressed not to find sports betting applications up and running on people’s mobile phones in casino bars. In these jurisdictions, casinos have been able to increase length of stay on property as well as spend on gaming and non-gaming items, particularly food and beverage.View Full Article